At POSTARO, we strive to provide you with the best shopping experience. However, if you're not completely satisfied with your purchase, we’re here to help.

 

1. Return Eligibility

 

• You may request a return within 7 days of receiving the product.

• To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition.

  • The product must include original tags, packaging, and accessories.

  • The product should be returned in the same condition as delivered.

Note: Certain items such as innerwear, personal care products, customized items, and perishables are non-returnable.

 

2. Return Process

 

1. Initiate Return:
   Log in to your POSTARO account and go to My Orders → Select the order → Click Return.

2. Pick-up Scheduled:
   Our delivery partner will arrange a reverse pick-up (if available in your area).

3. Product Inspection:
   After the item reaches our warehouse, we will inspect it for eligibility.

4. Approval/Decline:
   You’ll be notified via email/SMS once the return is approved or declined

 

3. Refund Policy

 

• If your return is approved, your refund will be processed within 7–10 business days.

• The refund will be made through the original payment method.

• If you paid via Cash on Delivery (COD), you'll be asked to provide your bank or UPI details for the refund.

• In some cases, a POSTARO Wallet credit may be offered for faster resolution.

 

4. Exchange Policy

 

• Exchanges are available only for size or color variants of the same product (if in stock).

• To exchange, initiate the return as described above and select the Exchange option.

 

5. Cancellations

 

• Orders can be cancelled before they are shipped from our warehouse.

• If already shipped, you may request a return after delivery.

• To cancel, go to My Orders → Select the order → Click Cancel.

 

6. Exceptions / Non-Returnable Items

 

The following items are not eligible for return or refund:

• Products marked “Final Sale” or “Non-Returnable”

• Innerwear, lingerie, and swimwear

• Beauty, grooming, and personal care products

• Customized, made-to-order, or altered items

• Food, beverages, and perishable goods

 

7. Damaged or Incorrect Products

 

If you receive a damaged, defective, or incorrect product:

• Raise a return request within 48 hours of delivery.

• Upload supporting images during the return process.

• Our team will verify and resolve the issue promptly