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Privacy Policy

 

It is hereby informed to all individuals using the POSTARO e-commerce platform that POSTARO shall not be responsible for any lost deliveries, incorrect deliveries, damaged products, or any temporary or permanent loss of products. Delivery partners are solely responsible for the above concerns.

At POSTARO, we respect the trust you place in us and recognize the importance of secure transactions and protecting your information. This Privacy Policy explains how POSTARO and its affiliates (“POSTARO,” “we,” “our,” or “us”) collect, use, share, or otherwise process your personal information through the POSTARO website [www.postaro.com], its mobile application, and mobile site (collectively, the “Platform”).

By using our Platform or providing your information to us, you agree to the terms of this Privacy Policy and our Terms of Use. If you do not agree, please do not access or use our Platform.

1. Collection and Storage of Your Information

We aim to make our platform user-friendly and transparent. However, we outsource many operations (such as payments, delivery, buying, selling, advertising, etc.) to third-party vendors. POSTARO is not responsible for any disputes, conflicts, or losses resulting from these third-party services.

When you use our Platform, we collect and store information you provide. You may browse our Platform without revealing personal information. However, for certain features (such as placing an order), you’ll need to register and provide information.

We may track your preferences, buying behavior, and other details you provide. This data helps us serve you better. We also collect data such as URLs, IP addresses, browser types, and device info.

Information collected includes:

  • Name

  • Email address

  • Delivery address

  • Phone number

  • Payment details (credit/debit card or UPI)

  • Account login credentials

If you post messages, reviews, or communicate with us, we may retain that data for support, dispute resolution, and troubleshooting.

If you participate in our loyalty program (like POSTARO Rewards), we may collect demographic details, lifestyle information, and your purchase activity on our platform and associated partners.

Some services may be powered by third-party partners (like movie tickets, travel bookings). You may be redirected to partner websites, and your use of those services is governed by their privacy policies.

2. Use of Demographic / Profile Data / Your Information

We use your information to:

  • Deliver services and products

  • Improve your experience

  • Resolve issues and disputes

  • Inform you of offers, promotions, and new features

  • Detect fraud and enforce our policies

We may request access to your:

  • SMS

  • Contact list

  • Location

  • PAN/GST or government ID (for billing, KYC, or eligibility checks)

We also use your data for analytics, surveys, and customer research (voluntarily). IP addresses help diagnose server issues and personalize your experience.

3. Cookies

Cookies help us:

  • Analyze page traffic

  • Personalize user experience

  • Provide secure login

  • Remember preferences

You can disable cookies via your browser, but some features may not work correctly. We may use third-party services like Google Analytics to understand user behavior. You can opt out of Google Analytics tracking.

4. Sharing of Personal Information

We may share information with:

  • Our affiliates

  • Sellers and business partners

  • Service providers (delivery, payments, analytics)

Your data may also be shared:

  • To comply with legal requirements

  • For customer support or dispute resolution

  • In case of a merger, acquisition, or restructuring of our business

We will not sell or share your data for third-party marketing without your consent.

5. Links to Other Sites

Our Platform may link to external websites. POSTARO is not responsible for their content or privacy practices. Please review their policies before sharing your information.

6. Security Precautions

We maintain strict safeguards to protect your data. However, data transmission over the internet can never be fully secure. Users are responsible for maintaining the confidentiality of their account information.

7. Choice/Opt-Out

You may opt-out of receiving promotional communications through the "Notification Preferences" section in your account.

8. Advertisements

We may use third-party advertisers on our Platform. These companies may use anonymized data to display ads of interest to you.

9. Children’s Information

POSTARO does not knowingly collect data from users under 18. If you are under 18, you may use our Platform only under parental or guardian supervision.

10. Data Retention

We retain your data only for as long as required by law or as needed for the purposes mentioned in this Policy. We may retain anonymized data for analytics and improvement.

11. Your Consent

By accessing our Platform and sharing your information, you consent to its collection and use in accordance with this Privacy Policy. If you provide information about others, you confirm you have the authority to do so.

You also consent to being contacted by POSTARO and its partners via SMS, email, or call, as needed for service-related communication.

12. Changes to this Privacy Policy

This Privacy Policy may be updated periodically. Changes will be posted on this page, and we’ll notify you as required by law.

13. Contact Us

For queries or concerns about this Privacy Policy, please contact us through the contact information provided on our Platform.